How it works

At LifeinNL, we provide clear, personal and professional online assistance to help you settle, live and work in the Netherlands with confidence.

Below we explain how our services and subscriptions work, what you can expect from us, and what we expect from you to ensure the best possible support.

Step 1: Choose your service or subscription

You start by selecting the service or subscription that best fits your situation.

Each service is clearly described on our website so you know exactly what type of support you are purchasing.

Please note:

LifeinNL provides online services only. We do not offer physical products or in-person delivery.

Step 2: Purchase confirmation

Once your payment is completed, your service or subscription is confirmed.

From this moment, your request enters our system and is assigned to one of our team members.

Important:

We do not provide service explanations or advice before a service has been purchased
Contacting us without selecting a service first will not result in support

Step 3: Personal contact

One of our staff members will contact you the same day after your purchase.

Contact is always made by phone or email
If the purchase is made on Sunday, contact will take place on Monday
Please ensure you provide your correct phone number and email address

Without correct contact details, we cannot deliver the service.

Step 4: Preparation for your service

Some services require specific documents or information.

It is important that you have the correct documents available when the service starts.

If you:

Are unsure which documents are required, or
Do not know where to find them,
please inform our staff member immediately.

We will guide you step by step and explain what is needed.

Step 5: Service delivery & guidance

During the service, one of our employees will personally guide you through the process related to the service you selected.

We provide step-by-step guidance
We tailor our support to your personal situation
We explain what actions are required and why

Our goal is to reduce stress and help you understand the process clearly, without overwhelming technical details.

Honesty & transparency

It is extremely important that you are always honest and complete about your situation.

Always provide accurate and truthful information
Inform us immediately if something changes
Let us know if you do not understand something

If incorrect or incomplete information provided by you leads to errors or negative consequences, LifeinNL is not liable for those outcomes.

Language preference

Before the service starts, you must inform us which language you wish to be assisted in.

This ensures clear communication and prevents misunderstandings.

Privacy & security

Your privacy and security are very important to us.

All contact is handled according to our Privacy Policy
We do not store documents or personal papers after the service is completed
We never take control of your digital accounts
Assistance is provided only while you are present
Usernames, passwords and access credentials are never stored

SMS & email verification codes

Many services require SMS or email verification codes.

Please make sure that during your appointment:

You have access to your phone
You have access to your email

Verification codes are used only during the service and are never stored.

Subscriptions

If you choose a subscription:

You receive ongoing support during the selected period
Subscriptions are cancellable after the selected term (monthly, quarterly or annually)

No refunds are issued for partially used subscription periods

Refunds

If LifeinNL is unable to deliver the purchased service, you are entitled to a full refund within 14 days.

Refunds are not issued if:

The service has already started or been completed
The service could not be delivered due to missing or incorrect information provided by the client

Important final notes

LifeinNL provides guidance and administrative support only
We are not a government authority, legal representative or official intermediary
Final decisions are always made by third-party institutions

By purchasing a service or subscription, you confirm that you have read, understood and agreed to our Terms & Conditions, Privacy Policy and Refund Policy.